How should we send the needed information?

• Information can be sent to us many ways. The information can be sent via electronic downloads, mail, fax, courier service, common carrier, or e-mail (you must be able to send encrypted-mails)

How often should we send you information?

• Information can be sent as often as you like but we do recommend a weekly submission at the very least.

What kind of information do you need in order to submit claims on our behalf ?

• A superbill containing all CPT and ICD-9 codes and any modifiers.
• A patient information sheet containing all the patients demographics
• A copy of the front and back of the patient's insurance card.
• Referring physician ID if necessary

Can you submit electronic claims to all insurance companies?

• Most commercial insurance companies, as well as Medicare, Medicaid and BC/BS, accept electronic claims. However, there are still some companies that are not set up to receive electronic submissions. In these cases the claim will be sent on paper.

Who does the follow up on the claims?

• We follow up on all claims that we submit on behalf of your practice.

Where do my reimbursements go?

• Reimbursements can either be sent directly to your Practice or we can receive the payment and then forward it to you.

Is New England Medical Billing HIPAA Compliant?

• Fully! HIPAA is a critical subject, which we take seriously. We have taken great efforts in developing a compliance plan with computer password protection, encrypted emails, locked cabinets, secured fax, onsite shredding as well as keeping our employees educated on HIPAA compliant practices.

Will I need to purchase any software?

• No. New England Medical Billing has all the software needed to automate your office. You are not required to purchase any billing software while you are using our services.